Need to know
Frequently Asked Questions
Everything is roasted in small batches in Kuala Lumpur and dispatched within days of roasting — never warehouse stock. A roast date is printed on every bag.
We roast to order, so your coffee arrives inside its optimal 7–21 day off-roast tasting window. For peak freshness, choose Whole Bean and grind just before brewing.
Whole Bean for maximum freshness; Espresso Ground for machines & Moka pots; Filter Ground for V60, Chemex & drip; Turkish Grind (extra fine) for cezve. Not sure? Choose Whole Bean and grind as you go.
We ship Malaysia-wide. Klang Valley: same / next-business-day dispatch. Penang & Johor Bahru: 1–3 business days. Sabah & Sarawak: 3–5 business days (carrier-dependent).
Yes — free shipping on orders over RM80. Orders placed before 2PM ship the same day (Mon–Sat).
FPX online banking, GrabPay, Touch 'n Go eWallet, Atome, plus Visa and Mastercard.
Yes — we're a full-service wholesale roaster for cafés, hotels, restaurants and offices, with onboarding, dial-in calibration and custom blends. See our Wholesale page.
Coffee is a fresh, perishable product so we can't accept change-of-mind returns. If anything arrives damaged, incorrect, or you're not happy with the quality, contact us within 7 days and we'll make it right. See Shipping & Returns.