Terms & Conditions

These Terms & Conditions govern your access to and use of the PULMUR® Coffee website, enquiries, sample requests, quotations, orders and other products or services supplied by us.

PULMUR® Coffee is a brand operated by Ephesus Global Trading Sdn. Bhd. 201901013163 (1322491-X), a company registered in Malaysia.

By accessing our website, submitting an enquiry, requesting samples, accepting a quotation, placing an order or otherwise purchasing products or services from us, you agree to these Terms & Conditions.

1. About PULMUR® Coffee

PULMUR® Coffee supplies coffee and related services primarily to businesses, including cafés, restaurants, hotels, hospitality operators, offices, retailers and other commercial customers.

Our products and services may include:

• Roasted whole bean coffee
• Ground coffee for different brewing methods
• Bulk coffee supply
• Sample kits
• Standing or recurring supply arrangements
• Custom blend development
• Private label and white-label services
• Coffee programme and brewing support

Specific products and services may be subject to additional terms stated in a quotation, invoice, order confirmation or separate written agreement.

2. Business Customers

Our website and B2B services are primarily intended for commercial customers.

By placing an order or accepting a quotation on behalf of a business, you confirm that:

• You have authority to act on behalf of that business.
• The information you provide is accurate and complete.
• You have authority to enter into the relevant transaction.

Where we separately make products available for direct consumer purchase, additional consumer rights under applicable Malaysian law may apply.

3. Website Information

We take reasonable care to ensure that information on our website is accurate and current. However, product availability, coffee origins, crop lots, processing details, specifications, packaging, prices and other information may change.

Website content is provided for general information and does not constitute a binding offer unless expressly stated otherwise.

We may update, modify, suspend or remove website content at any time.

4. Coffee and Natural Product Variation

Coffee is an agricultural product. Natural differences may occur between harvests, lots and batches.

Although we aim to maintain consistent flavour profiles and quality standards, reasonable variations may occur in:

• Flavour and aroma
• Appearance
• Bean size
• Roast characteristics
• Crop origin or lot
• Availability
• Extraction performance

Where a particular origin, farm, lot or specification is commercially important to your business, it should be confirmed in writing before placing an order.

5. Enquiries, Quotations and Orders

Submitting an enquiry or requesting a quotation does not create a binding agreement.

Unless otherwise stated, quotations:

• Are valid for the period stated in the quotation.
• Are subject to product availability.
• May be subject to minimum order quantities.
• May exclude delivery, taxes or other charges unless expressly included.
• May be withdrawn or revised before acceptance.

An order becomes binding when we accept it in writing, issue an order confirmation or invoice, accept payment, or otherwise begin fulfilling the order.

We may decline or cancel an order where reasonably necessary, including where:

• Stock or raw materials are unavailable.
• Pricing or product information contains an obvious error.
• Payment has not been received or approved.
• Agreed credit terms are not met.
• The order cannot reasonably be fulfilled.
• We reasonably suspect fraud, misuse or unlawful activity.

Where we cancel an order after receiving payment and no goods or services have been supplied, we will refund the relevant amount paid.

6. Sample Kits

Sample kits are intended to help prospective customers assess coffee profiles before entering into a larger supply arrangement.

The availability, contents, quantity and price of sample kits may vary.

A sample represents the coffee supplied at the time the sample was prepared. Because coffee is an agricultural product, future batches may show reasonable natural variation.

Providing a sample does not reserve stock, guarantee future availability or create an obligation for either party to enter into a supply arrangement.

7. Custom Blends and Private Label Services

Custom blend development, private label services and white-label services may be subject to:

• Minimum order quantities
• Development fees
• Sample or testing rounds
• Packaging requirements
• Artwork approval
• Production lead times
• Minimum production commitments
• Separate commercial terms

The customer is responsible for ensuring that any brand names, logos, artwork, claims, instructions or other materials supplied to us for use are accurate, lawful and do not infringe third-party rights.

Unless otherwise agreed in writing, PULMUR® Coffee retains ownership of its pre-existing recipes, roasting methods, production processes, technical knowledge, systems and intellectual property.

Ownership or exclusivity relating to a specifically developed custom blend must be agreed separately in writing.

8. Prices

Unless otherwise stated:

• Prices are quoted in Malaysian Ringgit (MYR).
• Delivery charges are additional.
• Applicable taxes, duties or government charges may be additional.
• Pricing may vary according to order volume, coffee market conditions, packaging, customisation and supply requirements.

We may revise our prices from time to time.

Confirmed orders will generally be charged at the price accepted for that order unless the parties agree otherwise.

For recurring or standing orders, future pricing may be revised with reasonable notice.

9. Payment

Payment requirements will be stated in the relevant quotation, invoice, order confirmation or account agreement.

We may require:

• Full payment in advance
• A deposit
• Payment before dispatch
• Agreed credit terms
• Another payment arrangement agreed in writing

Where credit terms are provided, payment must be made by the due date shown on the invoice.

We may suspend further supply, delay dispatch or withdraw credit terms where an account is overdue.

The customer is responsible for any bank charges, payment processing costs or other charges specifically agreed as part of the transaction.

10. Delivery and Dispatch

Delivery and dispatch times are estimates unless we expressly agree to a guaranteed deadline in writing.

Delivery timing may be affected by:

• Roast schedules
• Order volume
• Stock availability
• Custom production requirements
• Courier or logistics delays
• Weather
• Public holidays
• Delivery location
• Events outside our reasonable control

The customer is responsible for providing a complete and accurate delivery address and any relevant delivery instructions.

We are not responsible for delays or additional costs caused by incorrect, incomplete or inaccessible delivery information supplied by the customer.

11. Risk and Title

Risk in the products passes to the customer when the products are delivered to the agreed delivery location or collected by the customer or its appointed carrier, unless otherwise agreed in writing.

Ownership of products may remain with us until full payment has been received, to the extent permitted by applicable law and any separate agreement between the parties.

12. Inspection, Quality Issues and Incorrect Orders

Customers should inspect deliveries promptly after receipt.

Any claim relating to:

• Damaged packaging
• Incorrect products
• Missing items
• Material product defects
• Significant quality issues

Should be reported to us as soon as reasonably possible and, where practicable, within 7 days of delivery.

We may request:

• Photographs or videos
• Batch or roast information
• Packaging details
• Storage information
• Brewing or extraction information
• Return of the affected product

Where we confirm that a product is defective, damaged before delivery or supplied incorrectly, we may, depending on the circumstances:

• Replace the affected product
• Issue an appropriate credit
• Provide a refund
• Agree another reasonable solution

This does not affect any rights that cannot lawfully be excluded.

13. Returns and Change-of-Mind Requests

Coffee is a food product and is sensitive to freshness, storage and handling.

Unless required by applicable law or expressly agreed by us, we generally do not accept returns of correctly supplied, non-defective coffee simply because a customer changes its mind.

Any approved return must follow the instructions provided by our team.

Custom-made, private label, personalised or specially produced goods are generally non-cancellable and non-returnable once production has started, except where the goods are defective or otherwise required by law.

14. Storage and Product Handling

Customers are responsible for storing products appropriately after delivery.

Coffee should be stored according to the instructions provided on the packaging or by our team and protected from inappropriate heat, moisture, contamination and other conditions that may affect quality.

We are not responsible for deterioration caused by improper storage, handling or use after risk has passed to the customer.

15. Order Changes and Cancellations

Requests to change or cancel an order should be made as soon as possible.

We will try to accommodate reasonable requests, but changes or cancellations may not be possible once:

• Roasting has started.
• Custom production has started.
• Packaging has been produced.
• An order has been dispatched.
• Costs have already been incurred specifically for the order.

The customer may be responsible for reasonable costs already incurred in connection with an approved cancellation.

16. Standing and Recurring Orders

Where we agree to provide coffee on a recurring schedule, the frequency, quantities, pricing and cancellation arrangements will be confirmed separately.

Unless otherwise agreed, customers should notify us of requested changes before the next scheduled production or dispatch cycle.

We may adjust future supply schedules where reasonably necessary due to product availability, production capacity or circumstances outside our reasonable control. We will communicate material changes where practicable.

17. Intellectual Property

The PULMUR® name, trademarks, logos, website content, photography, graphics, product names, designs and other intellectual property owned by or licensed to us may not be copied, reproduced, modified, distributed or commercially used without prior written permission.

Nothing in these Terms transfers ownership of our intellectual property to a customer.

18. Confidential Information

During a commercial relationship, either party may receive confidential information relating to pricing, recipes, product development, business operations, customers, commercial arrangements or other non-public information.

Each party agrees to take reasonable steps to protect confidential information and not disclose it to third parties except:

• As necessary to perform the agreed services
• To professional advisers who are subject to appropriate confidentiality obligations
• With the other party's permission
• Where disclosure is required by law

19. Third-Party Services and Links

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the content, availability, security or privacy practices of third-party services that we do not control.

Use of third-party services may be subject to their own terms and policies.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the maximum extent permitted by law, PULMUR® Coffee and Ephesus Global Trading Sdn. Bhd. will not be liable for indirect, incidental, special or consequential losses arising from a transaction, including loss of anticipated profit, revenue, business opportunity or goodwill.

Where liability can lawfully be limited, our total liability arising from a particular order or service will not exceed the amount paid or payable for the specific products or services giving rise to the claim.

These limitations do not apply to liability that cannot legally be excluded or limited.

21. Events Outside Our Reasonable Control

We will not be responsible for a delay or failure to perform an obligation caused by events outside our reasonable control.

These may include natural disasters, severe weather, fire, flood, epidemic, pandemic, war, civil disturbance, government action, import or export restrictions, labour disruption, transport interruption, utility failure, supply chain disruption or failure of third-party logistics providers.

We will take reasonable steps to communicate material disruptions and resume performance when reasonably possible.

22. Privacy

Our collection and use of personal data is governed by our Privacy Policy.

By submitting personal information through our website or communicating with us, you acknowledge that your information will be handled as described in that policy and in accordance with applicable law.

23. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on our website with the date of the most recent update.

Changes will not retrospectively alter a confirmed order unless required by law or agreed between the parties.

24. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.

25. No Waiver

A delay or failure by us to enforce a right under these Terms does not mean that we waive that right.

26. Governing Law

These Terms & Conditions are governed by the laws of Malaysia.

Unless otherwise agreed in writing, disputes arising from these Terms or our business relationship will be subject to the jurisdiction of the courts of Malaysia.

27. Contact Us